Coach-IQ app privacy policy
Last updated: 25 September 2026.
About this translation
This English version is provided for information only. In the event of any discrepancy, the French version prevails.
Who is responsible?
Your club uses Coach-IQ to organise its sporting life. It creates your account: it is the controller of your data. Trimane, the publisher of Coach-IQ (details in the legal notice), processes your data on behalf of your club, as a processor. Your club provides you with its contact details and, if it has appointed one, those of its data protection officer.
What data?
Depending on what your club activates: your identity (surname, first name, date of birth, sex, photo), your contact details (email address, phone), your job title or sporting profile (team, position), your login credentials, your schedule (sessions, matches, appointments), your answers to forms, GPS data from your sessions imported from the club's tool, messages and files exchanged, your availability, and technical data: device model and operating system, IP address, security logs, notification identifier and, if the application encounters an error, a diagnostic report. Some of this data is essential to the service: without it, your club cannot give you access to the application.
Where does it come from?
From you (answers to questionnaires, messages, photo), from your club (profile, schedule, statistics) and from the tools your club connects to Coach-IQ: the GPS sensors worn during sessions and the availability passed on by the medical staff.
What about health?
Coach-IQ holds no medical records. Your answers to the club's questionnaires, for example about sleep or fatigue, are hosted on HDS-certified infrastructure and visible only to the people your club authorises. Medical follow-up is kept by the medical staff in their own tool. Coach-IQ only displays availability: the coach sees that an athlete is unavailable, never why. Information reserved for the medical staff is segregated and encrypted separately.
Why?
To organise the club's life (schedule, call-ups, communication between staff and athletes), track training load and performance, produce the staff's reports and, in the Intégral edition, enable the AI assistant to answer the staff using the club's data. The legal basis for each processing operation is determined by your club, as the controller.
The AI assistant
In the Intégral edition, an AI assistant answers the staff's questions using the club's data. It identifies itself as an AI, and its answers are marked as AI-generated. Your data trains no third-party AI model. Questions put to the assistant are logged, and they are processed within the European Union.
Where is it hosted?
In France. The app is hosted on HDS-certified infrastructure (HDS, the French certification for health data hosting), in Paris. In the Performance and Intégral editions, the analytics layer runs on Snowflake, in Paris. Each club's data is segregated and accessible only to the people the club authorises.
Transfers outside the European Union
Where a provider processes data outside the European Union, such as Apple's and Google's notification services, the transfer is governed by the European Commission's standard contractual clauses or by an adequacy decision.
Security
Exchanges with the application are encrypted, data is encrypted at rest, and access is role-based, club by club.
Who can access it?
Members of your club, according to the roles the club defines; Trimane's Coach-IQ team, solely for support and maintenance of the service; our sub-processors, listed on the Platform sub-processors page; and Apple's and Google's notification services, which receive your device identifier in order to send you notifications. Your data is never sold. Each sub-processor is bound by contract to provide an equivalent level of protection.
When you contact support
If you write to support from the application, your message, any screenshots you attach and technical information about your device are sent to our request-tracking tool, ClickUp, so that we can handle your request.
How long?
For the duration of the contract between your club and Trimane, then according to the return and deletion terms agreed with your club. Technical logs and error reports are kept for 90 days.
Your rights
You have the right of access, rectification, erasure, objection, restriction and portability, as well as the right to set instructions regarding your data after your death. These rights are exercised with your club. If you write to us at dpo@coach-iq.ai, we forward your request to your club without delay. Where your club relies on your consent for an optional use, you can withdraw it at any time. You can also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr). No decision based solely on automated processing is taken about you: the AI assistant prepares material for the staff, who make the decisions.
Deleting your account
Your account is created and closed by your club. To request its deletion, contact your club or write to us at dpo@coach-iq.ai: we forward your request to your club without delay, and the club responds within the one-month period set by the GDPR.
Permissions and trackers
The application asks for permission to send you notifications, and for access to your photos and files when you choose to add them, for example a profile photo or a document. It uses neither the camera nor your phone's location: GPS data comes from the sensors worn during sessions. Notifications can be turned on and off in your phone's settings. The application contains no audience measurement tool and no advertising tracker. On the web version, only cookies strictly necessary for signing in are used.
Contact
For any question about your data: dpo@coach-iq.ai. For any other question: contact@coach-iq.ai.