Coach-IQ app privacy policy
Last updated: 25 September 2026.
About this translation
This English version is provided for information only. In the event of any discrepancy, the French version prevails.
Who is responsible?
Your club uses Coach-IQ to organise its sporting life. It creates your account: it is the controller of your data. Trimane, the publisher of Coach-IQ (details in the legal notice), processes your data on behalf of your club, as a processor.
What data?
Depending on what your club activates: your identity and contact details, your sporting profile (team, position), your schedule (sessions, matches, appointments), your form responses, the GPS data from your sessions imported from the club's tool, the messages and files exchanged, your availability, as well as technical data: device model, security logs, notification identifier.
What about health?
Coach-IQ holds no medical records. Medical follow-up is kept by the medical staff in their own tool. Coach-IQ only displays availability: the coach sees that an athlete is unavailable, never why. Information reserved for the medical staff is segregated and encrypted separately.
Why?
To organise the club's life (schedule, call-ups, communication between staff and athletes), track training load and performance, produce the staff's reports and, in the Intégral edition, enable the AI assistant to answer the staff using the club's data. The legal basis for each processing operation is determined by your club, as the controller.
The AI assistant
In the Intégral edition, an AI assistant answers the staff's questions using the club's data. It identifies itself as an AI, and its answers are marked as AI-generated. Your data trains no third-party AI model.
Where is it hosted?
In France. The app is hosted on HDS-certified infrastructure (HDS, the French certification for health data hosting), in Paris. In the Performance and Intégral editions, the analytics layer runs on Snowflake, in Paris. Each club's data is segregated and accessible only to the people the club authorises.
Who can access it?
Members of your club, according to the roles the club defines; Trimane's Coach-IQ team, solely for support and maintenance of the service; our sub-processors, listed on the Platform sub-processors page. Your data is never sold.
How long?
For the duration of the contract between your club and Trimane, then according to the return and deletion terms agreed with your club.
Your rights
You have the right of access, rectification, erasure, objection, restriction and portability, as well as the right to set instructions regarding your data after your death. These rights are exercised with your club. If you write to us at contact@coach-iq.ai, we forward your request to your club without delay. You can also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
Deleting your account
Your account is created and closed by your club. To request its deletion, contact your club or write to us at contact@coach-iq.ai: we forward your request to your club without delay, and the club responds within the one-month period set by the GDPR.
Notifications
Notifications can be turned on and off in your phone's settings.
Contact
For any question about your data: contact@coach-iq.ai.